Most disputes resolve fastest when you email us before initiating payment disputes. Eligible digital purchases may qualify for a refund within stated cooling-off periods if access has not been substantially consumed. Renewals follow cancellation deadlines shown at checkout.
1. Definitions
- “Business day” means Monday–Friday excluding NZ public holidays observed in Auckland.
- “Digital product” includes downloadable PDFs, streamed lesson packs, structured routine libraries, membership portals, or license keys delivered electronically.
- “Substantial access” means retrieving more than incidental preview portions — for example exporting full printable calendars, downloading complete workout libraries, or consuming most modules of a multi-part programme.
- “Original payment method” means the card, wallet, or bank pathway used at checkout.
2. Scope
This Policy applies to purchases processed through checkout flows branded Sievepurificatio on sievepurificatio.world or authorised reseller hubs we designate in writing.
It does not govern app-store subscriptions billed entirely through Apple/Google unless those platforms expressly delegate refund discretion to us.
3. Relationship with consumer protection law
New Zealand consumers benefit from guarantees under the Consumer Guarantees Act 1993 and related statutes where applicable to services or digital goods characterised as supplies “in trade”. Nothing here excludes guarantees that cannot legally be contracted away.
Visitors overseas may enjoy comparable protections — local laws prevail where inconsistent with this Policy.
4. When refunds are typically granted
- 14-day cooling-off (digital educational packs): request within fourteen calendar days of purchase if you have not obtained substantial access beyond expressly labelled previews.
- Technical failure: repeated inability to authenticate or stream attributable to our hosting stack within seven days of purchase.
- Duplicate billing: identical charges accidentally captured twice.
- Mis-description materially affecting value: where landing-page specifics materially diverge from delivered modules — assessed case-by-case.
- Mandatory statutory remedies: where regulators or tribunals order repayment.
5. Free trials & promotional bundles
Trials convert to paid plans after notice embedded in signup screens or confirmation emails. If you cancelled before conversion timestamp visible in-account but billing still occurred due to error, contact us immediately with screenshots.
Bundled offerings refund proportionally only where component separation is technically feasible without disproportionate administration.
6. Situations usually excluded
- Requests received after statutory or contractual cooling periods absent exceptional hardship.
- Change-of-mind after substantial access — including downloading comprehensive printable planners.
- Violations of our Terms of Use leading to termination for cause.
- Chargebacks initiated without contacting support except where banking regulations forbid prior notice.
- Fees imposed by banks or FX intermediaries independent from our headline price.
7. Subscription cancellations vs refunds
Cancellation stops renewal but does not automatically refund the current prepaid interval unless eligibility criteria apply (for example duplicate renewal triggered despite timely cancellation evidenced by timestamps).
Annual subscriptions may include discounted upfront pricing — refunds within cooling periods typically subtract fair value for consumed months unless law dictates otherwise.
8. Credits & partial refunds
We may issue account credits toward alternative programmes instead of cash refunds where mutually convenient and lawful. Credits expire after twelve months unless stated otherwise.
9. How to submit a refund request
- Gather order ID, purchaser email, payment date, and concise explanation.
- Submit via our contact form or billing inbox referenced on receipts.
- Allow two NZ business days for acknowledgement.
- Provide any extra verification we reasonably request.
10. Fraud prevention
High-risk transactions may undergo manual review — temporary delays do not waive statutory timelines once eligibility is confirmed.
11. Processing timelines
Approved refunds post to the Original payment method within 5–10 NZ business days; banks may hold pending labels longer.
12. Chargebacks & payment disputes
Contact us before disputing charges so we can correct legitimate billing mistakes quickly. Unsupported chargebacks may lead to account suspension and recovery of dispute fees permitted by card networks.
13. Non-delivery
If login credentials fail entirely for seventy-two hours post-payment during business-week incidents, choose extended access time or refund.
14. Currency & exchange
Refunds issue in the currency billed at checkout unless processors force settlement currency conversions — resulting FX differences belong to intermediaries outside our control.
15. Gifts & third-party payers
Gift purchases refund to the original payer unless legally required otherwise and fraud checks succeed.
16. Licence revocation
Successful refunds terminate associated digital licences; cached copies must be deleted.
17. Escalations
If unresolved after twenty NZ business days, New Zealand consumers may explore Disputes Tribunal pathways for qualifying amounts.
If we later ship tangible goods (apparel, equipment), separate returns logistics with packing instructions will apply — not covered here yet.
18. Updates
Policy revisions adjust the date above and apply prospectively except where regulators mandate retroactive remedies.